FAQ
My FAQ section is here to provide you with answers about my artwork, shipping, and more.
If your question isn't answered here, please contact me directly on my contact page HERE.
-Jessica
Physical Prints
Where do you ship to?
I offer worldwide shipping for all prints with free shipping within the US.
Shipping prices outside of the US will be calculated at checkout.
How long does shipping take?
Shipping times vary based on location.
For most artwork, delivery takes 4 - 10 days.
What is your return policy?
Every print is made to order with great care.
If your order arrives damaged or isn’t quite right, please reach out within 48 hours of delivery.
I’ll make it right by sending you a free replacement, no hassle. Just include a photo so I can get it resolved quickly for you.
Are the prints ready to ship or made to order?
All of my prints are made to order to ensure the highest quality and reduce waste.
What kind of paper are the prints made on?
The prints are produced on heavyweight, archival paper designed to last a lifetime.
Can I return a print if I change my mind?
Every print is made to order with great care.
If your order arrives damaged or isn’t quite right, please reach out within 48 hours of delivery.
I’ll make it right by sending you a free replacement, no hassle. Just include a photo so I can get it resolved quickly for you.
What formats and framing options are available?
Most of my artwork is available in four formats:
Fine art poster: unframed, so you can choose your own frame.
Canvas: stretched over wood bars and ready to hang.
Wooden framed poster: white, wood, or black frame, ready to hang.
Metal framed poster: polished aluminum frame, ready to hang.
Both framed options are protected behind shatterproof plexiglass.
Can I pay in installments?
You can pay in installments when you reach checkout if you pay with PayPal or Shop Pay.
Do you offer any discounts or promotions?
Keep an eye on my website and make sure to subscribe to my newsletter for any future promotions or exclusive offers.
How do I care for and maintain my artwork?
It should be kept out of direct sunlight, stored in a dry place and cleaned with a soft, dry cloth.
Printable Art
What are printables?
Printables are digital art files that you download and print yourself, so nothing is shipped. The frames and mats in my photos are for styling only and are not included. Browse them all on the Printable Art page.
How do I get my files?
Right after checkout, you’ll receive an email with your download link. Your art comes as one ZIP file, so it’s easiest to download it on a computer and unzip it there. If you have any trouble, please contact me and I’ll get you sorted.
What’s included with printables?
Every download includes each print in three ratios as high-resolution, 300 dpi JPG files, plus a printing guide (PDF).
Which sizes can I print?
Each print comes in three ratios, so you can print these sizes:
2:3 ratio
4 × 6 in (10 × 15 cm)
8 × 12 in (20 × 30 cm)
12 × 18 in (30 × 46 cm)
16 × 24 in (41 × 61 cm)
4:5 ratio
4 × 5 in (10 × 13 cm)
8 × 10 in (20 × 25 cm)
16 × 20 in (41 × 51 cm)
11:14 ratio
11 × 14 in (28 × 36 cm)
Pick the ratio that matches your frame size.
How should I print them?
You can print at home on your own printer, at a local print shop, or through an online print service. A heavier matte paper usually gives the nicest result. Colors can vary slightly between screens and printers, so a test print is a good idea.
Can I print more than one copy, give one as a gift, or use it for business?
Printables are for personal use. Print as many copies as you like for your own space, and feel free to give a printed copy as a gift. Please don’t share, resell, or redistribute the files, or use them commercially.
Can I get a refund on a printable?
Because printables are digital files that can’t be returned, all sales are final. If something isn’t working with your files, contact me and I’ll be happy to help.
Should I choose a printable or a physical print?
Printables are a quick, affordable way to refresh a space, and you can choose your own paper and frame. My physical prints are made to order and shipped to you as fine art posters, canvas, or framed posters. Canvas and framed posters arrive ready to hang, and posters arrive unframed. Browse them in the Art Store.